Terms and Conditions

Hours of Operation:

Monday to Friday: 09:00 AM – 06:00 PM
Saturday : 10:00 AM – 02:00 PM
Sunday: Closed

Holiday Hours:

We are open on Mother’s Day and maintain extended hours during Valentine’s Day Week, as well as Mother’s Day Week. We are closed during the following six national holidays: New Year’s Day, Memorial Day, Independence Day (July 4), Labor Day, Thanksgiving Day, and Christmas periods. During the busy floral weeks of Christmas and Valentine’s Day, we advise customers to place orders early to receive the best possible selection and service. We do our best to accommodate same-day delivery requests during these busy times. However, we cannot guarantee every last-minute order due to sheer volume. We strongly recommend that customers place orders two days prior to each major holiday.

Contact Information

Contact Information: We accept orders 24/7. You can place your order through our website, call us on 949-474-7311, or email us at info@bopflorist.com.

Our store location is:

17775 Main Street Suite M,
Irvine, CA 92614

Delivery Policy

Our standard delivery fee of $20 applies to orders for addresses anywhere within a 5-mile radius of our main location in Irvine; additional fees apply based on the mileage our driver needs to travel to hand deliver your flowers. Please note that there may be additional charges for special-time requests or rush deliveries or long distance locations not in normal service area. Also, for specific time requests, we will do our best to accommodate but cannot guarantee exact times. Orders for delivery anywhere in Orange County must be received before 2PM in the recipient’s time zone to ensure same-day deliveries. Orders received after 2PM will be delivered the following day. Please note that we do not accept international orders. Refund/Cancellation Policy To provide you with the best possible service. You can cancel your order at any time if it has not been designed prior to delivery. However, if your order is designed, is en route, or delivered, we will be unable to cancel the order. You can call us at 949-474-7311 anytime to cancel an order. We will try our best to accommodate your request as long as it meets our cancellation policy.

Refund / Cancellation Policy:

Return and Replacement Policy, Delivery fee for Bird of Paradise Florist

Bird of Paradise Florist – Irvine: All prices listed include mandatory service charges, excluding taxes and variable delivery fees. Delivery charges are calculated based on your recipient’s address, urgency, and/or timed deliveries. We are committed to transparent pricing in compliance with California’s SB 478
At Bird of Paradise Florist, we strive to provide the highest quality flowers and excellent customer service. To ensure transparency and fairness in our business practices, we have established the following return and replacement policy for our valued customers. Return and Refund Policy for Damaged or Problematic Orders:
Customers must notify Bird of Paradise Florist within 24 hours of receiving their order if there are any issues or damages with the arrangement.
To be eligible for a return and refund, customers must provide clear photographic evidence of the problem or damage.
Bird of Paradise Florist reserves the right to request additional information or evidence to assess the claim.
If the issue is confirmed, Bird of Paradise Florist will provide a full or partial refund or a replacement arrangement, depending on the customer’s preference.
Refunds will be issued in the original form of payment.
Please note that delivery fees are not refundable.
Replacement Policy for Unwanted Orders:
If, for any reason, the customer is not satisfied with the arrangement they received, they must notify Bird of Paradise Florist within 24 hours of delivery.
Customers requesting a replacement must return the original arrangement to Bird of Paradise Florist’s physical location.
The replacement arrangement will be provided based on availability and will be of equal value to the original arrangement.
If the desired replacement arrangement exceeds the value of the original, the customer will be responsible for paying the price difference.
Bird of Paradise Florist reserves the right to refuse replacement requests in cases of misuse or abuse of this policy.
Exceptions:
The return and replacement policy does not cover issues arising from the customer’s negligence or mishandling of the arrangement after delivery, or handed to customer at the store.
Bird of Paradise Florist cannot be held responsible for variations in flower colors, as these are natural products and subject to seasonal availability.
Customized or personalized orders may have limited eligibility for returns or replacements. Please inquire with Bird of Paradise Florist for specific details.
Customer Conduct:
Bird of Paradise Florist values the safety and well-being of its employees. We reserve the right not to serve customers who engage in threatening behavior, including threatening the business, leaving false or malicious reviews, or displaying overtly rude and disrespectful behavior.
We strive to maintain a respectful and positive environment for both our staff and customers.
Order Cancellation:
Bird of Paradise Florist reserves the right to cancel an order and issue a refund at any time if we feel that we cannot serve you or fulfill your wishes.
We acknowledge that our services may not be suitable for everyone, and we reserve the right to decline or cancel orders that do not align with our capabilities or values.
Contact Information:
To initiate a return, refund, or replacement request, please contact Bird of Paradise Florist’s customer service within the specified time frame: Phone: 949-474-7311
Email: info@bopflorist.com
Physical Address: 17775 Main Street Suite M, Irvine CA 92614
Please note that Bird of Paradise Florist reserves the right to update or modify this policy at any time without prior notice. It is the customer’s responsibility to review the policy before making a purchase.

We appreciate your understanding and cooperation in adhering to these guidelines. We value your business and look forward to serving you with the utmost care and attention to detail.

Substitution Policy:

At Bird of Paradise Florist, we strive to provide our customers with the freshest and most beautiful flowers. However, there may be circumstances where certain flowers or floral arrangements are unavailable due to seasonal variations, supplier limitations, or unforeseen events. In such cases, we have implemented the following substitution policy to ensure that our customers receive a suitable alternative and continue to enjoy a delightful floral experience.

Substitution Authorization: By placing an order with Bird of Paradise Florist, due to seasonality and availability of flowers, you authorize us to make substitutions as necessary. Our skilled professionals will carefully select the best alternative that closely matches the style, color, and overall aesthetic of the original arrangement. We guarantee that all substitutions will be of equal or higher value and will not compromise the quality or beauty of the arrangement.

Types of Substitutions:

a. Flower Varieties: If a specific flower variety is unavailable, we will substitute it with a similar flower that closely resembles the original choice in terms of color, size, and overall appearance.

b. Colors and Tones: We understand the significance of color in floral arrangements. In the event that the exact color or tone is unavailable, we will substitute it with a color that complements the overall arrangement and maintains its visual appeal.

c. Container or Vase: If the specified container or vase is not available, we will substitute it with a similar container of equal or higher value, ensuring that it enhances the beauty of the arrangement

Customer Communication:

a. Notification: If a substitution is necessary, we will make every effort to notify you before fulfilling the order. Our team will reach out to you via the contact information provided during the order placement process to discuss suitable alternatives. If we are unable to reach you, we will proceed with the substitution to avoid any delays in delivery.

b. Consent: Upon notification of a substitution, we kindly request your prompt response, either giving your consent to proceed with the substitution or requesting a modification to the order.

Please note that our substitution policy applies to all orders placed with Bird of Paradise Florist.

At Bird of Paradise Florist, If you have any questions or require further clarification regarding our substitution policy, please feel free to contact our customer service team.

Bird of Paradise Florist:

Phone: 949-474-7311

Email: info@bopflorist.com

This privacy statement has been created in order to demonstrate our firm commitment to protecting customer privacy.

Information We Collect

If you open an account on our site or make a purchase, we need your contact information, including your name, e-mail address, and mailing address to complete your transaction.

When you visit our website, we also collect some basic information that does not identify individual users. We use this information to determine our user’s demographics and interests so that we can better understand and serve our users.

Our Use and Disclosure of Your Information

If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities on our site, we may collect such information. We may use that information and other information that we obtain from your use of our site to resolve disputes, troubleshoot problems, and enforce our agreement to the Terms of Use.

We may share aggregate statistics about our sales, traffic patterns, and related site information with other businesses, but these statistics will not include any personally identifying information.

We cannot ensure that all of your private communications and other personally identifiable information will never be disclosed in ways not otherwise described in this Privacy Statement. For example, we may be required to disclose information to the government or third parties under certain circumstances, or third parties may unlawfully intercept or access transmissions or private communications.

We can (and you authorize us to) disclose any information about you to law enforcement or other government officials as we, in our sole discretion, believe necessary or appropriate in connection with an investigation of fraud, intellectual property infringements, or other activity that may be illegal or may expose us to legal liability.

Security

This site has security measures in place to protect the loss, misuse, and alteration of the information under our control.

All user credit card information is securely communicated using secure socket layer (SSL) software, which is the industry standard and among the best software available for secure commerce transactions.

All user information stored on our server is stored in an encrypted format. Notwithstanding these efforts, we caution you that perfect security does not exist on the Internet.

Linked Sites

If this site contains any links to other websites, we are not responsible for the privacy practices or the content of such websites.

Changes to Privacy Statement; Consent

We may update this Privacy Statement from time to time. You should check this page periodically for changes. By using our site, you consent to the collection and use of your information by us as described in this Privacy Statement.

Questions and Comments

We welcome your questions and comments about this Privacy Statement.

– Privacy and Data Protection

- We respect your privacy and are committed to protecting your personal information. Please review our Privacy Policy, which outlines how we collect, use, and protect your data.

- By using our Site, you consent to the collection and use of your data in accordance with our Privacy Policy.

– Intellectual Property

- All content on this Site, including text, images, logos, designs, and software, is owned by us or our licensors and is protected by intellectual property laws.

- You may not copy, modify, distribute, or use any content from this Site for commercial purposes without prior written permission from us.

– Limitations of Liability

- To the fullest extent permitted by law, we are not liable for any direct, indirect, incidental, special, or consequential damages arising from your use of our Site, products, or services.

- We do not guarantee the uninterrupted availability of our Site, and we are not responsible for any errors or interruptions that may occur.

– Changes to Terms

- We reserve the right to modify, update, or change these Terms at any time without prior notice. All changes will be posted on this page with an updated effective date. Your continued use of our Site after such changes constitutes your acceptance of the revised Terms.

– Governing Law and Dispute Resolution

- These Terms shall be governed by and construed in accordance with the laws of state of California.

- Any disputes arising from these Terms or your use of the Site will be resolved through [mediation/arbitration/court proceedings] in Orange County California.

– Contact Us

- If you have any questions or concerns about these Terms or our products, please contact us at:
  - - Email: info@bopflorist.com
  - - Phone: (949) 474-7311
  - - Address: 17775 Main Street Suite M Irvine, CA 92614